CONTACT
Thank you for your interest in SOUWA. If you have any questions, suggestions, or requests regarding our Privacy Policy, Cookie usage, service inquiries, or personal information matters, please feel free to contact us through the following official channel. We will respond to you within 3 business days.
Official Contact Email
contactus@souwa-tokoy.com
Contact Guidelines
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To ensure the efficient handling of your inquiry, please clearly state the following information in your email:
- Your full name (including Japanese reading if applicable)
- Specific inquiry type (e.g., “Personal Information Correction Request”, “Cookie Policy Question”, “Service Usage Consultation”, etc.)
- Detailed description of your question or request
- Your valid contact phone number (optional, for communication on urgent matters)
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If your inquiry involves the exercise of rights related to personal information (such as information inquiry, correction, deletion, etc.), please be sure to attach a copy of your valid identification document (e.g., driver’s license, passport, etc. — partial redaction of non-essential information is permitted) to the email. This helps us complete identity verification and protect the security of your information.
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Email processing hours: Business days (Monday to Friday, excluding Japanese national holidays) from 9:00 to 18:00. Inquiries received outside this period will be prioritized the next business day.
We value every user’s feedback and will handle your inquiries and all provided information in strict accordance with the provisions of Japan’s Act on the Protection of Personal Information (APPI), ensuring information security and compliance.